Privacy Policy

thekitscompany.com is owned and managed by Vosca Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern thekitscompany.com / Vosca Ltd relationship with you in relation to this website.

The term 'thekitscompany.com' or 'us' or 'we' refers to the owner of the website, Vosca Ltd, registered in the United Kingdom. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Allergen Information: While we provide ingredient and allergen information on our website and product packaging, it is your responsibility to review this information before consumption. Vosca Ltd shall not be liable for adverse reactions due to undisclosed or misunderstood dietary requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

Vosca Ltd believes in helping its customers as far as possible. Due to the perishable nature of our food products, the following policy applies:

Cancellations: Requests will be considered only if made within 24 hours of placing an order. However, requests will not be entertained if the order has already been processed or shipped by our operations team.

Special Offers: No cancellations are entertained for products obtained during special discount occasions such as Black Friday, Christmas, or limited-time promotional events.

Refunds: If you are not entirely happy with your purchase due to product defects, please contact us at support@thekitscompany.com within 24 hours of delivery. We will review your request and, where applicable, issue a refund within 24-72 hours.

Vosca Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies: We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Controlling your Personal Information: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.